I ordered and paid online on 16th of October. The order arrived on 30th of October (after I called few times to ask what’s the status) but the delivery company asked for the money, even though the product was paid. I got the promise they will deliver a new one immediately, which apparently never happened. Very bad customer service, Zendesk is not working, to get in touch with them via phone, is like calling God, and on Facebook they barely answer and mostly with emotions. Totally NOT a reconsideration!